Cancellation Policy

How Customers can cancel bookings and requests, how Businesses can cancel bookings and paid Plans, and what happens to payments when something is cancelled.

1. Cancelling a booking (Customers)

  • You can cancel an upcoming booking from My account > Bookings at any time before the appointment starts. The Business is notified straight away.
  • Please cancel as early as possible. Some Businesses set their own notice period or cancellation charge for their services; check the Business's terms before booking.
  • CallInBell does not collect payment for services, so there is nothing for CallInBell to refund when you cancel a booking. If you paid the Business in advance, ask the Business for a refund under its terms. If you cannot resolve it, contact us and we will help.

2. Cancelling a booking (Businesses)

  • A Business can decline or cancel a booking from its dashboard; the Customer is notified.
  • Businesses should cancel only for a genuine reason, as early as possible, and refund any advance the Customer paid directly to them, in line with their published terms and the law.
  • Repeated cancellations or no-shows by a Business may affect its listing.

3. Enquiries and quotation requests

Enquiries, callback requests and quotation requests are free and do not commit you to anything. A quotation becomes binding only when you agree it with the Business.

4. Cancelling a paid Plan (Businesses)

  • Paid Plans do not renew automatically, so you never need to cancel to avoid a future charge. When the period you paid for ends, your listing moves to the free basic listing.
  • If you ask us to stop a paid Plan before it ends, it stays active until the end of the period already paid for. Fees for the remaining period are refunded only in the cases listed in the Refund Policy.
  • You can stop a payment before completing it by closing the checkout; nothing is charged.

5. Cancellation by CallInBell

We may cancel a booking request, suspend a listing or end a Plan if these Terms are broken, if there is a risk to users, or if required by law. If we end a paid Plan for reasons not caused by the Business, we refund the unused part as described in the Refund Policy.

6. Need help?

Contact customer care at [email protected] or through the Contact support page, with your booking or order details.