Privacy Policy

What personal data CallInBell collects, why, who it is shared with, how long it is kept, and how you can access, correct or delete it.

1. Who we are

CallInBell is operated by Sravana Kumar Penuballi, PLATIMIUM Pleasant, Flat No. 101, Block A, Bandari Layout, Road No. 8B, Nizampet, Telangana, India - 500090. We decide how and why your personal data is processed on CallInBell. Questions about privacy can be sent to our Grievance Officer at [email protected].

2. Personal data we collect

  • Account details: name, email address, mobile number, password (stored only as a secure hash), and your city if you choose it.
  • Requests and messages: enquiries, callback and quotation requests, bookings, chats, video call participation, reviews and the details you include in them.
  • Business details (for Business owners): business name, contact details, address, services, photos, videos, and GSTIN if provided.
  • Payment records: plan, amount, order and invoice numbers and payment status. Card, bank and UPI details are handled by the payment gateway; we do not receive full card numbers or PINs.
  • Location: an approximate location from your internet (IP) address. With your permission, your device location, rounded to about 100 metres before it is sent to us, to show businesses in your area. It is used for that search and not stored with your account.
  • Device and usage data: browser type, pages visited, sign-in activity and security logs, and, if you turn on notifications, a push subscription for your browser.

3. Why we use it

  • to create and secure your account and sign you in;
  • to show relevant businesses and search results near you;
  • to send your enquiries, bookings and messages to the Business you chose, and their replies to you;
  • to send notifications you asked for, such as new messages, booking updates and leads;
  • to process Plan payments, issue invoices and handle refunds;
  • to verify listings, moderate reviews, prevent fraud and abuse, and keep the platform secure;
  • to meet legal obligations, such as tax and accounting records and lawful requests from authorities.

We process your data on the basis of your consent, to provide the services you request, and where the law permits or requires it. We do not sell your personal data.

4. Who we share it with

  • Businesses you contact: your name and the contact details you provide, with your enquiry, booking or message.
  • Service providers who process data for us under contract: hosting and network security, the payment gateway (Razorpay), maps and place search (Google Maps, OpenStreetMap), notification delivery (web push, and SMS or WhatsApp where enabled) and email. Some of them may process data outside India, with safeguards required by law.
  • Authorities, when required by law or to protect the rights and safety of users.

5. How long we keep it

We keep personal data while your account is active and as long as needed for the purposes above. When you delete your account, we delete or anonymise your personal data, except records we must keep by law (for example, invoices and payment records for the period required by tax laws) or to resolve disputes.

6. Your rights and choices

  • Access: ask for a summary of the personal data we hold about you and how it is used.
  • Correction and update: edit most details in your account, or ask us to correct them.
  • Erasure: ask us to delete your account and personal data, subject to records the law requires us to keep.
  • Withdraw consent: for example, turn off notifications or location access in your browser at any time. This does not affect processing already done.
  • Nominate: you may nominate another person to exercise these rights on your behalf in the event of death or incapacity.
  • Grievance: complain to our Grievance Officer; if not satisfied, you may approach the Data Protection Board of India.

To exercise these rights, write to [email protected] from the email address on your account. We respond within the time required by law.

7. Cookies and local storage

We use your browser's local and session storage to keep you signed in and to remember preferences such as theme and location. We do not use advertising cookies. Third-party services embedded in the platform, such as Google sign-in and the payment checkout, may set their own cookies under their policies.

8. Security

We use encrypted connections (HTTPS), hashed passwords, token-based sign-in, role-based access, rate limiting and activity logs to protect personal data. No system is completely secure; if a breach affecting your data occurs, we will inform you and the authorities as required by law.

9. Children

CallInBell is meant for adults. A person under 18 may use it only with the verifiable consent and involvement of a parent or lawful guardian. We do not knowingly track or target advertising at children.

10. Changes and contact

We may update this policy; the effective date shows the current version, and we will tell you about significant changes. For privacy questions or requests, contact our Grievance Officer, Sravana Kumar Penuballi, at [email protected] or +91 99898 50591, or write to Sravana Kumar Penuballi, PLATIMIUM Pleasant, Flat No. 101, Block A, Bandari Layout, Road No. 8B, Nizampet, Telangana, India - 500090.