The terms that govern your use of CallInBell, operated by Sravana Kumar Penuballi: accounts, listings, plans and payments, cancellations, refunds, disputes and grievance redressal.
1. About These Terms
CallInBell ("CallInBell", "we", "us" or "our") is an online platform operated by Sravana Kumar Penuballi that helps customers discover local businesses, explore services, submit enquiries, request quotations, communicate with service providers and make bookings where those features are available.
These Terms and Conditions ("Terms") govern your access to and use of the CallInBell website, applications and related services.
By accessing the platform, creating an account, listing a business, purchasing a subscription or completing a transaction, you agree to these Terms and the applicable Privacy Policy, Cancellation Policy and Refund Policy.
If you do not agree to these Terms, please discontinue use of the platform.
We may update these Terms from time to time. Material changes will be communicated through the website or other appropriate channels where required by law. Changes will not retrospectively remove rights that have already accrued under applicable law.
2. Definitions
For these Terms:
Customer: A person using CallInBell to discover, contact or book a business.
Business or Service Provider: An independent business, professional or service provider listed on CallInBell.
Listing: A business profile containing information such as its name, location, contact details, services, photographs and operating hours.
Enquiry: A request for information, a callback, a quotation or contact from a Business.
Booking: A request or confirmed appointment for a service, depending on the booking status displayed by the platform.
Platform Fees: Charges payable to CallInBell for paid listings, subscriptions, advertising or other platform features.
Service Charges: Amounts charged by a Business to a Customer for the Business's products or services.
Payment Gateway: A third-party payment service provider, such as Razorpay or PayU, that processes eligible online payments.
Plan: A free or paid subscription providing specified business listing or platform features.
Refund: A return of all or part of an amount paid, subject to applicable law and the relevant policy.
3. Role of CallInBell
CallInBell provides technology to help Customers discover and connect with local Businesses.
Depending on the features enabled, the platform may provide:
Business discovery and search.
Categories, location-based listings and business profiles.
Enquiries, callback requests and quotation requests.
Booking requests and availability information.
Reviews, ratings, offers and promotional listings.
Chat, video consultation or communication tools.
Paid subscriptions, advertisements and business management features.
Unless expressly stated otherwise, CallInBell is a platform intermediary connecting Customers with independent Businesses. The Business providing a service is responsible for its own service delivery, pricing, quality, qualifications, licences, warranties, safety and compliance with applicable law.
A listing, verification indicator, rating or review does not constitute an unconditional guarantee by CallInBell of a Business's reliability, quality or performance.
CallInBell will exercise reasonable care in operating its platform but cannot guarantee that every listing, availability status, price or item of third-party information is complete, accurate or current.
4. Eligibility and Accounts
You must provide accurate and current information when creating or using an account.
You must be legally capable of entering into the relevant agreement. Minors may use the platform only with appropriate parental or lawful guardian involvement and consent, subject to applicable law.
You are responsible for maintaining the confidentiality of your passwords, verification codes and account credentials.
Notify CallInBell promptly if you suspect unauthorised access or misuse of your account.
Business accounts may be used only by the business owner or duly authorised representatives.
CallInBell may request additional information to verify an account, business listing or transaction, subject to applicable law.
We may restrict access where reasonably necessary to protect users, investigate suspected fraud or comply with legal obligations.
5. Customer Responsibilities
When using CallInBell, you agree to:
Provide truthful information when submitting enquiries, reviews and booking requests.
Confirm service availability, final prices, scope of work, payment arrangements and appointment details directly with the Business where necessary.
Treat Businesses and other users respectfully.
Avoid submitting fraudulent, abusive, misleading or unlawful requests.
Use reviews and ratings to describe genuine experiences.
Avoid sharing sensitive personal or financial information through public reviews or unsecured communication channels.
A booking request does not necessarily mean that an appointment has been confirmed. The confirmation status displayed by CallInBell or communicated by the Business will determine whether the appointment has been accepted.
6. Business Listing Responsibilities
Businesses using CallInBell must:
Provide accurate business names, categories, addresses, contact details, service descriptions, prices and operating hours.
Maintain all licences, registrations, permissions and professional qualifications required for their activities.
Comply with applicable consumer protection, taxation, advertising, privacy and other legal requirements.
Honour accepted bookings or promptly notify Customers of changes or cancellations.
Clearly disclose service charges, additional fees, cancellation conditions and refund arrangements before accepting a Customer's payment.
Issue invoices or receipts where required by law.
Obtain necessary permissions for photographs, trademarks, logos and other uploaded content.
Businesses remain responsible for the services they provide and for resolving service-quality, non-delivery, warranty, pricing and service-payment disputes with their Customers, without prejudice to any rights available under law.
CallInBell may review, suspend, reject or remove listings that violate these Terms or applicable law.
7. Plans, Platform Fees and Taxes
CallInBell may offer free and paid business listing plans, subscription features, advertising packages and other services.
The features, duration and prices of each Plan will be displayed on the relevant pricing or checkout page.
Prices will be displayed in Indian Rupees (INR), unless expressly stated otherwise.
Applicable GST and other taxes will be disclosed as required by law.
A paid Plan is activated after the payment has been successfully confirmed and the relevant entitlement has been provisioned.
The Customer or Business should retain the transaction reference, order number and invoice for future enquiries.
A basic listing may remain available under the free plan, subject to the platform's current features and policies.
CallInBell may revise future Plan prices or features after providing appropriate notice where required. Changes will not alter a prepaid period except as permitted by law and the applicable agreement.
Any promotional offer is subject to its published eligibility criteria, duration and conditions.
A paid Plan provides access only to the features described at the time of purchase. CallInBell does not guarantee a particular number of leads, bookings, enquiries, customers, search rankings or revenue unless expressly agreed in writing.
8. Payment Processing: Razorpay and PayU
CallInBell may use third-party payment gateways to process payments for eligible Platform Fees and other authorised transactions.
Razorpay and PayU are separate payment service providers. A gateway will be available to users only when CallInBell has completed the relevant onboarding, obtained required approvals and enabled the integration for the transaction.
The gateway available at checkout will process the payment according to its applicable terms, security procedures and supported payment methods.
Supported methods may include UPI, debit cards, credit cards, net banking and other methods displayed at checkout.
The payment gateway may collect and process payment information in accordance with its own terms and privacy practices.
CallInBell does not intend to store full card numbers, CVV values, UPI PINs or other payment credentials prohibited from storage by applicable rules.
A payment is considered successful for CallInBell's purposes only after the payment status is verified through the applicable gateway or authorised payment confirmation mechanism.
A payment receipt or bank debit notification alone may not establish that a Plan has been activated.
Do not repeat a payment while an earlier transaction remains pending. Check the order or billing status first.
Gateway processing fees, taxes and other charges will be handled according to the applicable agreement and disclosed pricing. No separate customer convenience fee will be imposed by CallInBell unless it is lawfully applicable and disclosed before payment.
Banks, card issuers and payment providers may impose their own charges or transaction restrictions.
CallInBell will not represent itself as a payment gateway or claim to be affiliated with Razorpay or PayU beyond the actual relationship authorised by the relevant provider.
9. Service Payments and Business Transactions
Unless a particular feature expressly states otherwise, CallInBell does not collect Service Charges on behalf of independent Businesses.
Where Customers pay Businesses directly:
The Business is responsible for collecting the service payment.
The Business must provide its applicable payment, cancellation and refund terms before accepting payment.
The Business is responsible for service invoices, applicable taxes, warranties and refunds of Service Charges.
CallInBell is not responsible for a Business's failure to deliver a service, except to the extent responsibility is imposed on CallInBell by applicable law or an express agreement.
If CallInBell introduces a feature that collects service payments, facilitates marketplace settlements or distributes payments to Businesses, the relevant terms will be disclosed before that feature is used. Additional regulatory requirements or agreements may apply.
10. Subscription Duration, Renewal and Plan Changes
A Plan begins when payment is confirmed and the subscription is activated.
Its duration will be the monthly, annual or other period shown at checkout.
Unless the checkout explicitly states otherwise and the user has provided the required consent, Plans do not automatically renew.
If a Plan is configured for automatic renewal in the future, the renewal frequency, amount, mandate and cancellation process will be disclosed before consent is obtained.
A Business may purchase another Plan when its current Plan expires.
Where a Plan upgrade or downgrade affects an existing subscription, the price, effective date and treatment of any unused period will be disclosed before the change is confirmed.
Unused subscription periods are not automatically transferable or refundable except as provided by the Refund Policy, the purchase terms or applicable law.
A Plan may be suspended where payment is reversed, fraud is reasonably suspected or suspension is required by law, subject to applicable rights and procedures.
11. Cancellation Policy
11.1 Cancellation of Business Services
Customers should contact the Business directly to cancel or reschedule a service appointment unless CallInBell provides a cancellation feature for that booking.
The Business must communicate any applicable cancellation deadline, cancellation fee, refund eligibility and rescheduling conditions before the Customer confirms the service.
If a Business cancels an accepted booking, it should promptly notify the Customer and process any refund due under the agreed terms and applicable law.
11.2 Cancellation of CallInBell Plans
A Business may request cancellation of a paid Plan through the account dashboard or by contacting customer support.
Where the Plan does not renew automatically, cancellation prevents future purchases only if the Business does not purchase another Plan. It does not necessarily terminate the already-paid period.
Cancellation does not automatically entitle the user to a refund. Refund eligibility is determined by the Refund Policy, the purchase terms and applicable law.
11.3 Cancellation by CallInBell
CallInBell may suspend or discontinue a Plan or feature for legitimate operational, security, legal or contractual reasons.
Where CallInBell discontinues a prepaid paid feature for reasons not attributable to the user, it will consider an appropriate refund or alternative remedy for the unused portion, subject to the Refund Policy and applicable law.
12. Refund Policy
This section should be read together with the separate Refund Policy published on the CallInBell website.
12.1 General Principles
Refund eligibility depends on the type of payment, the reason for the request, the service delivered and the applicable terms and law.
A refund will not be denied where a refund or other remedy is required by applicable law.
12.2 Eligible Refund Situations
Subject to verification and applicable law, refunds may be considered in cases such as:
A duplicate payment for the same order.
A payment successfully debited but not confirmed or applied to the intended order.
A confirmed payment where the purchased Plan or feature was not activated and the issue cannot reasonably be corrected.
An incorrect amount charged by CallInBell.
A prepaid feature discontinued by CallInBell before the paid period is completed, where a refund or other remedy is due.
A booking cancellation where the applicable service terms provide for a refund.
Any other circumstance in which a refund is required by law or expressly promised at checkout.
12.3 Non-Eligible Refund Situations
Subject to applicable law, a refund may not be available merely because:
A user changes their mind after using a Plan or feature.
A Business has received the advertised benefits of a subscription.
A Customer is dissatisfied with a third-party Business's service where CallInBell did not provide that service and is not responsible for the issue.
A user violates these Terms or engages in fraudulent activity.
These exclusions do not remove statutory consumer rights or override a specific refund promise made at the time of purchase.
12.4 Refund Requests
To request a refund for a payment made to CallInBell, contact:
Include the order number, transaction reference, payment date, amount, reason for the request and relevant supporting evidence. Do not send your full card number, CVV or UPI PIN.
CallInBell will review the request and communicate its decision or any additional information required.
12.5 Refund Processing
Approved refunds will generally be initiated through the original payment method or another method permitted by the payment provider and applicable law.
The time taken for the refund to appear in the Customer's account depends on the payment gateway, bank, card issuer or other financial institution. CallInBell will communicate the available status information and will not guarantee a processing time outside its control.
Any gateway fees retained or charged to CallInBell will be handled according to the applicable gateway agreement and law. Such fees will not automatically be deducted from a Customer's refund where doing so would violate applicable law or the disclosed purchase terms.
13. Failed, Pending and Duplicate Payments
If a payment fails, remains pending or is debited without the corresponding Plan or order being activated:
Check the order status in your CallInBell account, where available.
Avoid making another payment for the same order while the first transaction is unresolved.
Contact CallInBell support with the order number, transaction reference, amount and payment date.
CallInBell will check the transaction status with the relevant payment gateway and take appropriate corrective action.
Where a transaction is confirmed as failed and the amount has been debited, the refund or reversal will be handled in accordance with applicable payment-system rules, regulatory requirements and the gateway's procedures.
If a duplicate payment is confirmed, CallInBell will arrange an appropriate refund of the duplicate amount, subject to verification.
The applicable refund timeline may depend on the payment method and regulatory requirements. No provision in these Terms reduces any compensation or remedy that may be required by law.
14. Chargebacks and Payment Disputes
If you believe a payment was unauthorised, incorrect or not properly fulfilled, please contact CallInBell promptly so that the issue can be investigated.
CallInBell may provide relevant order, invoice, activation, communication and payment records to the applicable gateway, bank or authorised dispute-resolution body when necessary and lawful.
Users must not knowingly make false claims or submit fraudulent chargebacks.
If a payment is reversed through a bank or gateway dispute, CallInBell will account for that reversal when handling any further refund request to prevent duplicate repayment of the same amount.
CallInBell may restrict an account where credible evidence of fraud or misuse exists, subject to applicable law and appropriate review.
Nothing in this section prevents a Customer from exercising a legitimate right to dispute a payment through their bank, payment provider or a competent authority.
15. Privacy and Data Protection
CallInBell may process personal information to provide services, maintain accounts, communicate with users, respond to enquiries, process authorised payments, prevent fraud and comply with legal obligations.
Information may include account details, contact information, business listing data, booking and enquiry records, device or usage information, and transaction references.
Personal information may be shared with relevant Businesses, technology providers, payment gateways, hosting providers and lawful authorities when necessary for the stated purposes and permitted by law.
CallInBell will handle personal information according to its Privacy Policy and applicable Indian data protection requirements.
Users should not submit payment credentials, passwords or unnecessary sensitive information in public reviews or enquiries.
For details about data collection, use, retention, sharing, security and applicable rights, please consult the Privacy Policy available on the CallInBell website.
16. Reviews, User Content and Intellectual Property
Users retain ownership of content they lawfully submit, subject to the rights granted under these Terms.
By submitting business information, photographs, descriptions, reviews or other content, you grant CallInBell a non-exclusive, royalty-free licence to host, reproduce, display and distribute that content as reasonably necessary to operate, promote and improve the platform, subject to applicable law and your privacy rights.
You confirm that you have the necessary rights and permissions to submit the content.
You must not upload content that infringes another person's intellectual property rights, violates privacy, misleads users or breaks the law.
The CallInBell name, logo, software, design and original platform materials are owned by or licensed to the platform operator. They may not be copied or commercially reused without permission.
Certain map data, business details or other third-party information may be subject to separate provider terms, attribution requirements and usage restrictions.
CallInBell may moderate or remove content that violates these Terms or applicable law, following any legally required process.
17. Acceptable Use
You must not:
Create fake accounts, fraudulent listings or misleading reviews.
Impersonate another person or business.
Harass, threaten, defraud or unlawfully discriminate against other users.
Send unsolicited spam or misuse contact information obtained through the platform.
Scrape, copy or systematically collect platform information without authorisation.
Introduce malware or attempt to bypass security controls.
Interfere with the platform's operation, availability or integrity.
Use CallInBell to promote unlawful services or conduct prohibited by applicable law.
CallInBell may investigate suspected violations and take proportionate action, including removing content, restricting features, suspending accounts or reporting unlawful activity where appropriate.
18. Third-Party Services and External Links
CallInBell may contain links to third-party websites, maps, payment gateways, communication services or other external tools.
These services may operate under their own terms, privacy policies and security practices.
CallInBell does not control every third-party service and is not responsible for its independent content or operations, except where responsibility is imposed by applicable law or an express agreement.
Users should review relevant third-party terms before using those services.
19. Suspension and Termination
You may stop using CallInBell and request account closure through the available account settings or customer support.
CallInBell may suspend, restrict or terminate access where reasonably necessary because of:
A material breach of these Terms.
Suspected fraud or unlawful activity.
A security risk or misuse affecting other users.
A legal or regulatory requirement.
Repeated, substantiated violations of platform policies.
Where reasonably practicable and legally permitted, CallInBell will communicate the reason for significant restrictions and provide an appropriate opportunity to respond.
Suspension or termination does not automatically extinguish accrued payment obligations, valid refund rights or other rights that survive under applicable law.
If CallInBell discontinues a prepaid service for reasons not attributable to the user, any refund or alternative remedy will be determined under the Refund Policy and applicable law.
20. Disclaimers and Limitation of Liability
CallInBell aims to maintain a reliable and useful platform but does not guarantee uninterrupted availability, error-free operation, or the accuracy of every third-party listing or availability indicator.
Information supplied by Businesses may change, and Customers should verify important service details directly before relying on them.
To the extent permitted by applicable law, CallInBell will not be liable for indirect or consequential losses arising from use of the platform where such exclusion is legally valid.
CallInBell does not exclude or limit liability that cannot lawfully be excluded or limited, including applicable consumer rights and liability arising from fraud, wilful misconduct or other non-excludable circumstances.
Nothing in these Terms makes an independent Business an employee or agent of CallInBell merely because it is listed on the platform.
21. Indemnity
To the extent permitted by applicable law, a user may be responsible for reasonable losses, claims and expenses directly arising from that user's unlawful conduct, infringement of third-party rights or material breach of these Terms.
This provision does not exclude any statutory protection available to consumers or impose liability beyond what applicable law permits.
22. Grievance Redressal and Customer Support
For questions, complaints, payment issues, cancellation requests or refund enquiries, contact:
Address: PLATIMIUM Pleasant, Flat No. 101, Block A, Bandari Layout, Road No. 8B, Nizampet, Telangana, India - 500090
Please include your name, registered email or mobile number, order or booking reference, and a clear description of the issue. Do not include passwords, full card numbers or UPI PINs.
CallInBell will acknowledge and address complaints within the timelines applicable to the platform under Indian law. Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the grievance process will be administered in accordance with the applicable requirements, including the prescribed acknowledgement and redressal timelines.
If your concern is not resolved, you may approach the National Consumer Helpline at 1915 or through https://consumerhelpline.gov.in/, or approach the appropriate consumer commission or other competent authority.
23. Governing Law and Disputes
These Terms are governed by the laws of India.
The parties will endeavour to resolve disputes through good-faith communication and the grievance process.
Subject to applicable law, statutory consumer remedies and the jurisdiction of competent authorities, courts having appropriate jurisdiction in Hyderabad, Telangana, may hear disputes arising from these Terms.
Nothing in this clause prevents a consumer from approaching a consumer commission or other authority that has jurisdiction under applicable law.
24. Changes to the Platform and These Terms
CallInBell may introduce, modify or discontinue features as the platform evolves.
We will communicate material changes where required by law or where the change materially affects a paid service or an existing contractual commitment.
Where a change requires fresh consent, authorisation or acknowledgement, we will seek it before applying the change.
The version applicable to a specific transaction will be interpreted consistently with the terms disclosed at purchase and any mandatory legal requirements.
25. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A provision will be interpreted or modified only to the extent necessary to make it lawful and enforceable, without overriding mandatory legal protections.
26. Entire Agreement
These Terms, together with the applicable Privacy Policy, Cancellation Policy, Refund Policy and any transaction-specific terms presented before purchase, form the agreement governing your use of CallInBell.
If a specific purchase term conflicts with these general Terms, the documents will be interpreted together where possible. Mandatory legal requirements will prevail over any inconsistent contractual provision.
27. Contact Us
For questions about these Terms or the CallInBell platform: